Car Service Hervey Bay | Hervey Bay Auto Group

A detailed list of service items is available in your owner’s manual (printed or online)

A typical service includes:

• Oil and filter change
• Fluid level checks and top-ups
• Brake and suspension inspection
• Tyre check and pressure adjustment
• Battery and lights check
• Diagnostic scan (on most modern vehicles)
• Inspection of belts, hoses, and other safety systems

We follow the manufacturer’s service schedule to keep your warranty intact.

Please note major services need extra time and additional parts.

Yes, we offer a courtesy shuttle and drop-off/pick-up services within a certain radius of each workshop.

We recommend booking this at the same time as your service, as availability can be limited.

To confirm what’s available in your area, please check with our friendly Customer Service Advisors.

Yes, loan cars are available by prior arrangement. Some may attract a small fee, while others are complimentary depending on your vehicle brand.

Pricing varies based on your vehicle’s make, model, and the type of service required.

When booking, please ask us for an estimate.

If anything unexpected is found, we’ll contact you to explain the issue, recommend any repairs, and provide a quote.

No additional work will be carried out without your approval.

That’s perfectly okay! Just tell us what you’ve noticed; what you hear, feel, or see (e.g., “a rattling noise when I accelerate” or “the steering feels heavy”).

Our technicians will take it from there and may recommend a road test with you to help diagnose the concern.

A warranty claim covers repairs or replacements of parts that fail due to a manufacturing defect.

You can book online for a day and time that suits you. Please note, an initial inspection fee may apply.

After the inspection, your Service Advisor will confirm whether the fee is waived under the manufacturer’s warranty and advise you on any required repairs.

For full details, please refer to your owner’s manual.

This is a free check-up* offered by some brands after you buy a new vehicle. We’ll inspect things like fluids, brakes, tyres, and any early issues to ensure everything is running as it should.

Please refer to your warranty handbook or contact our Customer Service Advisors for details specific to your vehicle.

*Some brands do not offer this inspection or may require it to be completed within the first month or 1,500kms.

Regular servicing:

• Extends your car’s life
• Maintains fuel efficiency and performance
• Helps prevent major issues
• Keeps your warranty valid
• Ensures key safety items are checked and replaced.

Your servicing costs are prepaid for a set period or distance.

Simply book your service with us, and we’ll take care of the rest. We’ll also let you know what’s included at each service interval.

No. While we specialise in our franchise brands, we also service all makes and models, including used vehicles outside of manufacturer warranty.

We’ll notify you via phone, SMS, or email as soon as your vehicle is ready for collection.

Unfortunately, no, this is not a facility we currently offer.

Yes. Most locations offer a key drop box for early drop-offs, and after-hours collection may be arranged in advance.

Please check with our team when booking.

Most of our workshops can issue Roadworthy (RWC) or Safety Certificates for light vehicles. These include full inspections of key safety components.

Check with our Customer Service Advisors to confirm availability at your nearest location.

Yes, we have a comfortable customer lounge with free coffee, Wi-Fi, and seating.

You’re welcome to wait while your car is being serviced.

We use genuine or OEM-quality parts to maintain your vehicle’s performance and warranty.

Pricing varies depending on the part, but we’re happy to provide a quote.

We also keep many common parts in stock for quicker turnaround.

Yes! You can book your service quickly and easily via our website.

Yes, we send out reminders via email, SMS, or phone to help you stay on track.